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Buy now pay later with Klarna

We want to make it as easy as possible for you to try Facetheory beauty products risk-free - and we're delighted to announce we've now partnered with Klarna to offer a buy now pay later option. Here's the key facts:

  • 30 days to pay, no fees or interest if you pay within 30 days.
  • You don't have to sign up for an account.
  • You must be 18 or over. Subject to financial circumstances.
  • No credit application.
  • Receive your goods first, pay later.
  • Klarna will email payment instructions to you.
  • Easy, Just select Klarna Pay Later at checkout..
  • Klarna can only be used on one-time purchase orders, not subscription orders.

HOW DOES IT WORK?

When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

WHO IS KLARNA?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

HOW DOES IT WORK?

When you select pay later(Klarna) at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date (30 days after purchase) and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

IF KLARNA GIVES ME THE OPTION TO PAY LATER WITHIN 30 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?

Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

HOW DOES KLARNA PAY AFTER DELIVERY WORK?

After we've sent your order, you will receive an email with payment instructions, telling you when you need to pay by 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here

WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

IS MY PAYMENT INFORMATION SAFE?

Payment information is processed securely by Klarna. No card details are transferred to or held by Facetheory. All transactions take place via connections secured with the latest industry standard security protocols.

WHY HAVE I NOT BEEN OFFERED PAY AFTER DELIVERY?

Although Pay Later is widely promoted it is not always universally available. The Pay Later method is automatically generated by algorithms that are dependent upon a number of factors including the amount of the order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay Later payment option, where you can pay for the goods once you have received them via debit or credit card.

HOW DO I PAY FOR MY ORDER?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND IF I PAID BY CARD?

As soon as the store have registered your cancellation or your return, the refund will be processed within 10 business days.

WITH PAY LATER, WHAT SHOULD I DO IF I WANT TO RETURN PART OR ALL OF MY ORDER?

If you are close to your Pay Later payment due date, you should also contact our Facetheory Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

WHAT HAPPENS TO MY INVOICE, WHEN I'VE RETURNED THE GOODS?

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

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